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Privacy Policy

USE OF YOUR INFORMATION

A user can access our web sites and utilise a number of our services without providing any information at all. Users who avail of Isaacs Hostel online services and opt in services provide basic contact and demographic information which is not supplied to any third party.

If users wish to contact Isaacs Hostel regarding our reservations and services, they must enter personal information.

The information collected when a user contacts Isaacs Hostel regarding a service can include an e-mail address and name. When contacting us regarding a service, a user may also “opt in” for various e-mail notifications or offers.

Certain online purchase options require users to give us financial information (such as their credit card numbers), and demographic information (such as their address etc.). Financial information that is collected is used solely to bill the user for products and services.

Reservation data

In order for us to confirm a reservation for you, we do require some information. This will consist of:

  • Your Name and Surname
  • Mobile number – in case we need to contact you.
  • Email address
  • Credit card details ( incl. CVV from the back of your card)
  • ID / Passport number
  • Date of Birth (On occasion)
  • Nationality
  • Gender
  • In certain circumstances the guests address is supplied by agents. (Booking.com)

Guest Personal Data

Isaacs respects its guests privacy and will not disclose or sell personal information to any other person, business or third party unless in the case of emergency and/or it is seen as part of our duty of care.

Credit Card data

In order to guarantee your reservation we require your credit card details. We require:

  • Card type
  • Name on card
  • Card number (full 16 digits )
  • Expiry date
  • Three digit security code (CVV)

Your credit card is only used to secure your booking and will only be charged in the event you do not comply with our cancellation policy. Reservations that are cancelled at least 24 hours prior to arrival do not incur a charge. Whereas failure to cancel in excess of 24 hours or “no shows” result in the card being charged for the first night.

Cookies:
Cookies are not used on Isaacs Hostel website. We use your IP address, log user agents and referring address to help diagnose problems with our server, to administer our website and to identify unique users. Your IP address is also used to gather broad demographic information. We do not provide our log file data to any third party.

Google Analytics

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you get there and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information, (e.g. your name address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at google.com/analytics

Contacting the Web Site: If you have any questions about this privacy statement, or the security practices of this site, you can contact us.

Security:
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Isaacs Hostel cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems and protected from unauthorised access by using industry standard firewalls.

If you decide to make an online reservation on our website, you will be directed to a reservation system of a third party booking engine provided by Hostelworld, http//www.hostelworld.com/securityprivacy.php.

External Links:
This site contains links to other sites. Isaacs Hostel is not responsible for the privacy practices or the content of such Web sites.

E-mail:
Using the e-mail addresses provided on forms and online purchases Isaacs Hostel periodically sends promotional e-mail to its subscribers about specials offered by Isaacs Hostel. You can indicate on all forms that you wish not to receive further e-mail information from Isaacs Hoste

Your Rights

By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. You may request at any time that we provide you with the personal information we hold about you. Provision of such information will be provided within 30 days.

Changes to Privacy Policy

We may change or Privacy Policy at any time. Continued use of our website signifies that you agree to such changes.